Reference

How okokplay Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via GCash, Maya, or InstaPay, and play on okokplay — and how we protect it.

Account data protectedGCash, Maya, InstaPay details handled securelyYour rights, clearly statedContact us to request changesPhilippines-applicable policy
okokplay How okokplay Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have any questions about how we handle your information, our support team is the right place to start. You can reach us through live chat inside your account, by email, or through our in-app help centre. Each path connects to the same privacy team, so use whichever fits your device.

Live Chat Open your okokplay account on mobile or desktop and tap the chat icon. A support agent will handle privacy requests and data queries directly through the session.
Email Support Send your privacy request or data-correction query to our support email. Include the mobile number linked to your account so we can verify your identity before acting.
In-App Help Centre Inside the okokplay app, go to Account then Help Centre. Submit a ticket under the Privacy or Account Data category and we will follow up through your registered contact.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security on okokplay is not a single checkbox — it runs across how we store account credentials, how we process e-wallet transactions, and how long we keep records after an account goes inactive. Here is the honest breakdown of how each area works.

Encryption and Account Security

Passwords are hashed and never stored in plain text. Connections to your account use SSL encryption, and login events trigger an OTP to your registered mobile number for verification.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Data Retention Policy

We keep your account and transaction records for as long as required under applicable rules. When retention periods end, data is deleted or anonymised in line with our internal schedule.

Your Rights and How to Act on Them

You can request a copy of your data, ask us to correct inaccurate details, or ask for deletion where rules allow. Submit requests via live chat or email with your account mobile number included.

Privacy Policy Questions You Might Have

These are the questions we get asked most often about data, privacy rights, and how your account information is handled on okokplay. If your question is not here, live chat is the quickest way to get a direct answer.

We collect your name, mobile number, email address, and date of birth at registration. When you transact via GCash, Maya, or InstaPay, we also receive the corresponding transaction reference numbers.

No. We receive only transaction references from GCash, Maya, and InstaPay payment flows. Your e-wallet PIN is entered on the payment provider's own screen and is never passed to or stored by us.

Yes. Send a data-access request via live chat or email using the mobile number tied to your account. We will verify your identity first, then provide the relevant records in line with applicable rules.

Records are retained for as long as required under the rules that apply to the platform. Once a retention period expires, data is deleted or anonymised. You can ask our support team about specific timelines.

We do not sell your personal data. We share only what is necessary with payment processors — such as those handling GCash, Maya, and InstaPay transfers — and they are bound by confidentiality obligations.

Submit a deletion request through live chat or the in-app Help Centre under the Privacy category. Include your registered mobile number so we can confirm your identity before processing the request.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.