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Your Rights and Our Rules on okokplay

These pages set out the terms that govern your account, how we handle your personal data, and what applies when you deposit or withdraw via GCash, Maya, or InstaPay.

Account TermsPrivacy PolicyGCash & Maya TransactionsEligibility RulesData Retention
okokplay Your Rights and Our Rules on okokplay
POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about your account terms, a data access request, or a transaction dispute involving GCash, Maya, or InstaPay, our support team handles these directly. Use live chat for fast triage or send a formal written request by email with your account ID attached.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe your legal query and include your account ID so our team can pull the right records without delay.

Email Support

Send your formal data or policy query to our support address listed in your account settings. Attach any GCash, Maya, or InstaPay transaction references relevant to your case.

Account Settings Panel

For routine requests — updating contact details, reviewing consent settings, or downloading a copy of your data — the Account Settings panel is the fastest self-service path.

DATA AND SECURITY

How We Handle Your Data and Account Security

We collect only the information needed to run your account — your registered contact details, your payment method identifiers for GCash, Maya, or InstaPay, and your activity log. We do not sell personal data to third parties. Here is how the key areas work in practice.

Data Handling We store account data on secured servers. Your GCash or Maya reference numbers are kept only as long as needed to resolve disputes and meet applicable retention rules under local law.
Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you open most. You can manage cookie preferences from the settings link at the bottom of any page.
Account Security Every login triggers an OTP sent to your registered mobile number. If you see a login you did not make, lock your account immediately from Settings and contact live chat with your account ID.
Data Requests and Corrections You can request a copy of your personal data or ask us to correct inaccurate details by emailing support with your account ID. We aim to respond within the period required by applicable local rules.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rules, data rights, and policy changes. If your situation is not covered here, live chat is the fastest way to get a direct answer.

Your account is subject to applicable laws in the Philippines. Where local gaming or data rules apply to your region or circumstances, those take priority over our platform terms.

Yes. Send a deletion request by email with your account ID. We will remove data we are not legally required to keep; some transaction records tied to GCash or Maya may need to be retained under applicable rules.

After account closure, we retain only the records we are required to keep by local law. Personal data not subject to a retention obligation is removed within the period stated in our privacy policy.

Start inside your GCash or Maya app using the transaction reference. If the e-wallet provider cannot resolve it, escalate to our support team via live chat with that same reference number ready.

Yes. We send a notice to the contact method on your account before any material change takes effect. Continuing to use the account after that period means you accept the updated terms.

Go to Account Settings and edit your contact details directly. For changes to your registered mobile number linked to GCash or Maya OTPs, contact live chat so we can verify the update securely.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.